MD Banking referral service

Frequently asked questions

How do I get a National Bank product? How does the MD banking referral process work?

For your first banking referral, you must meet with your MD Financial Consultant to discuss your needs, complete a referral form, which will be forwarded to National Bank. To complete this initial referral, you will also need to provide two pieces of identification, one of which must be a photo ID with signature. A National Bank representative will call you at the time and number indicated on the referral form to complete an application over the phone, a process that will take 10 or 15 minutes depending on the product.

How long does it usually take to open my account and when will I get my client card?

Your line of credit or chequing/savings account will be opened within 3 business days after National Bank has received all relevant information and forms. Within 10 business days, you will receive confirmation of the accounts opened for you, your cheques, your client card, and your PIN (Personal Identification Number). Your client card and PIN will be sent separately for security reasons.

I need some money right away. Can National Bank help me out while I wait for my client card to arrive?

Yes, upon request, National Bank can transfer funds electronically, usually within 24 hours, to your current bank account.

For medical students, the Bank can also transfer fund directly to your educational institution.

Do I have to see my Financial Consultant every time I want a National Bank product?

No, only for your first MD banking referral. Once you're an established client of MD's Banking Referral Service with National Bank, you can call the Bank directly (1 866 333-2580) for any additional products. However, for mortgage or credit products, we do recommend meeting with your Financial Consultant to discuss your needs in relation to your financial plan.

I already have a National Bank account that I opened at a National Bank branch; can I just call the Bank to open one of these products?

No, your product is with National Bank's retail network. The products offered through MD Banking Referral Service are part of an exclusive arrangement through National Bank's Partnership Division. You must complete a banking referral with your MD Financial Consultant. However, after your first referral, you can call the Bank directly for subsequent products at 1 866 333-2580.

There is a National Bank branch in my neighborhood. Can I access these products there?

Once you've established a relationship with the National Bank through MD Banking Referral Service, you can access all National Bank ATMs and execute transactions at National Bank branches. However, to ensure that you get the most out of your banking services and benefit from MD Management's agreement with National Bank's Partnership Division, we suggest that you keep using the services of the National Bank's MD Banking Service Centre at 1 866 333-2580.

National Bank does not have an ATM in my area. How do I make a withdrawal?

National Bank is a member of the Interac™, CIRRUS® and THE EXCHANGE® Networks. You can easily locate one of the over 2100 ATM's closest to you via an ATM locator on THE EXCHANGE Network's Web site. Many credit unions, CS COOP, and HSBC are also members of THE EXCHANGE Network.

Another way to get cash is to ask for "cash back" when paying with your client card. Some merchants will be pleased to advance extra funds over your regular purchase, at no extra cost.

For some transaction accounts, in regions where there are fewer THE EXCHANGE Network ATMs, you have 4 free InteracTM transactions included in your package. Please refer to the Guide to Personal Banking Solutions brochure for details.

What should I do if I lose my client card, or if my card does not work anymore?

Please call the National Bank MD Management Banking Service Centre at 1 866 333-2580. You will be able to cancel your card and order a new one at the same time.

If I have a problem with one of my National Bank accounts, who do I call?

You would call the dedicated MD Banking Service Centre at National Bank at 1 866 333-2580.

Who is eligible for these products?

Active members of the Canadian Medical Association (CMA), and their immediate families. Employees of CMA, its divisions, affiliates, and affiliate societies, and their immediate families. Immediate Family refers to the individual's spouse, child, spouse of a child, parent, brother, sister, grandchild, grandparent, mother-in-law, father-in-law, brother-in-law, sister-in-law, niece and nephew and spousal grandparent.

I'm not familiar with National Bank. Who are they?

National Bank of Canada is an integrated group which provides comprehensive financial services to consumers, small and medium-sized enterprises and large corporations in its core market, while offering specialized services to its clients elsewhere in the world. National Bank has assets of over $124 billion and, together with its subsidiaries, employs over 17,000 people. The Bank's securities are listed on the Toronto Stock Exchange (NA:TSX).


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