MDF dispute handling procedures



At MD Financial, we pride ourselves on the quality of the products and service we deliver to our members. However, instances may arise where there are problems with your accounts or your requests. When a problem occurs, the earlier you contact us, the faster we can begin working on a solution. In order to facilitate resolving your concern, we recommend you follow these suggestions:

If you are having difficulty in finding the appropriate person or company you should be addressing your concern to or need further information to contact the individual, you can contact MD Client Services for assistance at 1-800-267-4022.

We have provided the information of various individuals to whom you can escalate concerns should it not be addressed or corrected to your satisfaction. Our goal is to be able to resolve all member issues and concerns through our own internal escalation processes. However, should a situation not be resolved to your satisfaction through our own internal means, we have also included information for external dispute resolution resources.

Please let us know when we have not met your expectation so that we can improve our products and services to meet your needs.

View MDF Dispute Resolution Procedures & Contacts